Arizona Federal Credit Union needs to start listening to its member-owners and eliminate the $3 member fee.

The members clearly see that the new unavoidable $3 fee charged every month, simply for being a member, is wrong. How can the employees and Board of Directors say with a straight face that this fee is “mutually beneficial” as they claim? If it were mutually beneficial, the members would be happy, not irate. That the members do not view it as mutually beneficial, are angry and/or moving their money to other banks and credit unions, shows that it is not mutually beneficial and that Arizona FCU crossed the line. A bank or credit union should never charge an unavoidable fee simply for being a member! An unavoidable monthly fee, simply for being a member/customer, is inappropriate and a poor business decision. At Arizona Federal Credit Union, a member that only has a share savings account will still be charged $3 every month, which is $36 every year.

Steve Kelley, Senior Director of Marketing, aka Senior Mouthpiece and Chief Propagandist, tried to spin the outrage over the $3 monthly weasel fee as “minimal pushback” when interviewed by the Credit Union Journal. Apparently, he is not being honest or is not listening to the angry members sufficiently:


About Arizona Federal Credit Union Members United

Arizona Federal Credit Union Members United is a group of over 100 members and former members who care about our credit union being run fairly. The leadership of the credit union has failed to represent us properly by enacting a new and unnecessary, unavoidable, unconscionable, $3 monthly membership fee that we did not want. The members did not ask for this. Before implementing such a counter-productive fee, the proposal should have been put up for a vote to all the members to decide, so the will of the people is followed. The member-owners of Arizona FCU should not be taxed $3 monthly, simply for being a member. We want all the $3 monthly member fees refunded to all current and past members, the elimination of the fee going forward, and the elimination of the $25 rejoining fee. We are against any financial institution charging an unavoidable ongoing membership fee, simply for being a member. This is the wrong approach. Members and customers should be valued, not punished. We want to see Arizona FCU succeed, not fail. Imposing unfair policies that are detrimental to the long-run success of the credit union and detrimental to society should be abolished.
This entry was posted in angry members, competition, principles, values, listening to members and tagged , , , , , , , , , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s